Delivery & returns

DELIVERY

In the FEST SHOP, we ship to all EU countries, UK and Norway. After adding products to the cart, shipping costs will be added. If you have questions and need individual pricing of transport costs to other countries, let us know at  hello@festfloor.com

Orders are shipped within 2-4 days after receiving payment. However, the delivery time of the order to the customer depends on the carrier and the country, for example:
Germany: 2-4 working days
UK - 7-12 working days

RETURNS

You can return the products withing 14 days of receipt of the goods.

How to do it?

1. Please send us notification to hello@festfloor.com

2. Pack everything and send it back along with VAT invoice or your receipt to:

FESTFLOOR, Żytnia 23 Street, 05-850 Duchnice POLAND

3. Once we receive the package, your credit or debit card will be re-credited to your account as soon as possible.

IMPORTANT NOTES:

> We do not cover return shipping costs.

> The products must be returned complete, in perfect condition, unused, fully labelled and with the original packaging

> Please note that personalized items or goods which have been made to a customer's specification cannot be returned.

> When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.